Auto Dialer
Maximize your contact center’s agent potential by connecting to live callers.
The Auto Dialer solution offered by Telcast Networks provides for one of the best ways to optimize your call center and agent productivity. The predictive dialer maximizes the operation`s volume by distributing the queued leads to the agents who are available. It uses algorithms, and complexed mathematical formulas to reduce the waiting time for agents before the call is received on the other end.
This automated solution predicts the average time before the call is received, detects busy signals, and answering machines when a call is made to a lead. It has the unique ability to adjust the dialing rate when an agent is not available, or if the receiving of call from the other end is taking too long. The Telcast Networks predictive dialer analyzes the unsuccessful calls, so that immediate action of calling back can be taken, or if any special action is required.
Key Features
Experience seamless connectivity, enhanced call handling efficiency, and improved agent productivity.
Call Recordings
Quickly find and allocate a number to your account with absolute ease by accessing our user-friendly web portal.
Agent Scripting
It can create predictive conversations by defining agent responses. This feature optimizes the sales support.
DNC Scrub
Compliance to real-time DNC Scrubbing is ensured while running your campaigns.
Inbound/Outbound Calls
The customized dialed types and increment in possible customer touchpoints results in agent productivity.
TCPA Compliance Tools
TCPA guidelines are strictly followed across all communication channels, be it call time rules or recordings and logs.
Real-time Dashboard
The best way to track your team`s performance is throughout real-time dashboard which provides insights that you can act upon. View and act immediately to optimize your team`s performance with our real-time dashboard.
PBX Solution
Cost effective Cloud IP PBX switchboard with convenience.
Telcast Networks believes in creating customer-friendly solutions which go a long way in solving he most complicated issues that clients face across the globe. A PBX cloud based solution which if heavily rich in features and offers high level customization is another product that Telcast Networks has come up with to serve its clients in the most superior way. It serves to all enterprise sizes and provides you the flexibility to add no further equipment and use your current VoIP phone. Telcats Networks has further added its unique stats solution which helps you keep one eye on your call center productivity, and other eye on your business growth.
Manage your phone extensions without much effort, view and listen to all phone recordings, and monitor your KPI’s through Telcast Network`s real-time dashboard to achieve maximum efficiency and optimization.
The Telcast Networks PBX Advantage
Call Routing
Offers routing of calls to the right agent at the right time.
Call Recordings
An online control panel offers you to monitor, and review all calls incurred on your operation.
System Integration
Helps you create infinite call routes which are easily manageable.
Auto Failover
Built-in failover sends the incoming call through another carrier to the numbers you indicate. This all helps in keeping a smooth connection
Conference calls
Offers connectivity of 3 or more people through its smooth conference call option
Work Agile
Employees can work from agile locations since the system has the capability to forward calls to predetermined numbers
Listen
Monitor your call Centre agent, speak to the agent without the client listening, or just barge into both channels which will enable both the client and the agent to hear you speak
Find me/Follow me
Multiple locations can be dialed to when someone calls you. So, you will now be able to receive calls regardless of your location
CRM Integration
Multiple locations can be dialed to when someone calls you. So, you will now be able to receive calls regardless of your location