Pakistan
Comprehensive Guide for Call Centers Using VICIdial
Overview of India’s Call Center Industry
Growth of BPOs and IT-enabled services.
Key challenges and opportunities.
Why VICIdial is Popular in India
Scalability and cost-effectiveness. Multilingual support for Indian languages.
Setting Up VICIdial in India
Hardware and software requirements. Step-by-step installation guide.
Multilingual Support
Configuring IVR for Hindi, Tamil, Telugu, and other languages. Training agents for multilingual customer support.
Integration with CRM Tools
How to integrate VICIdial with Salesforce, Zoho, and other CRMs.
Future Trends
The role of AI and automation in India’s call center industry.